Although we take careful steps to ensure protection of items in transport, sometimes claims can occur through the transportation process. We sincerely apologize if this has occurred and we do have a claims filing procedure to address your items reported.
Please do not discard any cartons or attempt to repair items on your own; this will void your claim. Please allow us the opportunity to inspect your claimed items, and settle it properly.
If you have any questions regarding our claim settlement policy, please contact our Claims Manager, Mindy Sanhamel, at msanhamel@viptransport.com .
Please click on the below links to download a claim form and return it to:
Click this link to download Claim Form
Click this link to download Instructions
Via email to: msanhamel@viptransport.com
Via fax 951.272.1133
Or via mail to:
VIP Transport
2703 Wardlow Road
Corona, CA 92882
CLAIMS
